FAQ's

What currency are the prices shown in?

All prices on YA TOUR are displayed in Canadian Dollars (CAD $).

How long will it take for my order to ship?

All YA TOUR apparel is made to order through our trusted production partners (Printful, Apliiq, and Tapstitch).

Production times typically range from 2–7 business days depending on the product and fulfillment partner.

Once your order has been produced, it will be shipped to your selected destination.

How long does shipping take?

Estimated shipping times vary depending on your location:

  • Canada: 3–10 business days

  • United States: 4–10 business days

  • International Orders: 7–21 business days

Please note that shipping times are estimates and may vary during holidays, peak seasons, or due to carrier delays.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after the carrier receives the package.

Can I cancel or modify my order?

Because our products are made to order, cancellations or changes can only be made before production begins.

If you need to make a change, please contact us as soon as possible at yasmanissanchezdorta@gmail.com

Once production has started, we may be unable to cancel or modify your order.

What is your return policy?

We want you to be satisfied with your purchase.

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and we will work with you to provide a replacement or refund where applicable.

As all products are made to order, we do not accept returns or exchanges for incorrect sizing, buyer’s remorse, or preference changes.

I entered the wrong shipping address. What should I do?

Please contact us immediately at yasmanissanchezdorta@gmail.com

If your order has not yet entered production or shipped, we can update the address.

Once an order has shipped, we may not be able to make any changes.

Do you ship internationally?

Yes. YA TOUR ships worldwide to most countries.

Shipping rates and delivery times will be calculated at checkout based on your location.

How do I contact customer support?

If you have any questions, we're here to help.

Email us at yasmanissanchezdorta@gmail.com and our team will respond as soon as possible.

For faster assistance, please include your order number and a detailed description of your inquiry.